Dogtra 300M Series User Manual

Page 17

TROUBLESHOOTING GUIDE

4. My unit is are not holding a charge.

- The batteries might not be charged properly, or

the charger, splitter and the charging port needs
to be inspected. If you suspect your
charger/splitter is not functioning properly
please contact Customer Service at
[email protected] or (888) 811-9111.

- The charging pin may be damaged. Inside the

charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair Dept. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with
clean water.

- For Dogtra units over two years old from the

purchase date, the batteries may need to be
replaced. You can replace them yourself by
contacting Dogtra. Damages incurred to the unit
due to improper battery installation are not
covered under any warranty. Battery
replacement is the only time customers should
open the unit, any other unauthorized servicing
or tampering with the unit voids your limited
lifetime warranty. If you are still having
problems after replacing the batteries, Dogtra
strongly recommends sending the unit in for
inspection.

TROUBLESHOOTING GUIDE

2. The LED indicator light comes on, but I do

not feel any stimulation.

- Your tolerance may be higher than your dog’s.

You may need to try the unit on your fingertips
where sensitivity is higher and/or increase the
stimulation level. Be sure both contact points
are touching both of your fingertips.

- The battery may be low, check the LED light

for battery life.

- If you have a full charge, and you have done

all of the above, your unit may need to be
serviced. Please contact Customer Service at
[email protected] or (888) 811-9111.

3. The transmitter has no range, or stimulation is

less when the dog is farther away.

- The antenna(s) may be damaged. To order

parts, please contact Customer Service at
(888) 811-9111.

- The range indicated on the unit’s box is for flat

terrain(line of sight). Heavy brush, trees, hills
or moisture will affect the range of your unit.
For best range, hold the transmitter vertically
above your head, and/or try moving to higher
ground.

- Any electrical conductors will affect the range,

such as cars, chain-link dog runs, metal
buildings, and radio towers. For best results,
operate away from these structures.