Dogtra 300M Series - Manual (Page 16)

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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place
the two red dots together to activate the
receiver.
- Be sure the collar strap is tight enough so
both contact points are touching the dog’s
skin.
- The contact points may be too short for your
dog’s thick or long coat. To place an order
for longer contact points, please call (888)
811-9111. If you are already using longer
contact points, you might need to trim down
the hair on the dog’s neck, so both contact
points are touching the skin.
- The intensity level may be too low for your
dog. Keep increasing the stimulation until
the dog responds usually by neck
movement, head shaking, looking over his
shoulder, etc. (response may be very subtle
so pay attention.)
TROUBLESHOOTING GUIDE BASIC MAINTENANCE
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BASIC MAINTENANCE
Be sure that the rubber charging plugs are
always secured when the collar is in use. If your
plugs break or are ripped, please contact
Customer Service at [email protected] or
(888) 811-9111 to obtain replacements.
After each session, carefully inspect your
unit for any missing parts or casing damage.
Broken casings on either the receiver or
transmitter may affect the waterproof guarantee
of the unit. The transmitter antenna should be
secured and tight for optimum performance.
Rinse the unit after each session and clean off
any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 10
hours before extended storage. During storage,
the unit should be charged every 3 months for
10 hours, and once before the first use.
When traveling, try to store your units in
room or slightly warmer temperatures. Do not
transport the unit exposed in extreme climates.
Troubleshooting
If you suspect your unit is malfunctioning
please refer to the “Troubleshooting Guide”
before you send your unit in for service.
If you have any questions or concerns, you
may direct your inquiries to [email protected] or
call (888) 811-9111.