Technical support – Bio-Rad PowerPac™ HV High-Voltage Power Supply User Manual
Page 3
Technical Support
For Technical Support contact your local Bio-Rad office. In the US call 1-800-424-6723.
Please have the following information available.
Model number: Located on the sticker on the bottom of the unit.
Serial number: Located on the sticker on the bottom of the unit.
Firmware version: The PowerPac HV displays the software version momentarily after
switching the power ON.
State clearly the error code, error message or anomaly, and the conditions that originated
the problem, including run parameters (volts, amperes and watts) as well as electrophoresis
cell and buffer system.
Calibration and Service agreements are available through Technical Support.
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