Revel I30 - Manual (Page 23)

23
REVEL I20/I30 In-wall
Owner’s Manual
OBTAINING SERVICE
Before returning a product for warranty or
non-warranty service, contact Harman
Specialty Group Customer Support to
determine the extent of the problem and to
obtain a Return Material Authorization
(RMA) number. No products will be accept-
ed without an RMA number issued from
Harman Specialty Group.
If a Revel product must be returned for
repair, Harman Specialty Group will
assume no responsibility for the product
during shipment from the customer to
Harman Specialty Group, whether the
product is or is not covered under
warranty.
All returns must be:
• well-packaged using the original
packing materials (if possible)
• properly insured and consigned
• pre-paid to a reliable shipping agent
The following information must be
included when a loudspeaker is returned
for service:
• name
• company name
• street address, city, state, and zip code
• telephone number, including area code
and country code (if applicable)
• product serial number
• a detailed description of the problem
• the preferred method of return shipment
• RMA number clearly marked on both
the inside and outside of the package
Do not return accessories such as owner’s
manuals unless instructed to do so.
To contact Harman Specialty Group
Customer Support:
Telephone: 781-280-0300
Service Fax: 781-280-0499
Sales Fax: 781-280-0495
www.revelspeakers.com