Metrohm 876 Dosimat plus - Manual (Page 77)

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10 Conformity and warranty
876 Dosimat plus
￭￭￭￭￭￭￭￭ 69
ponents that can be shown to be faulty. Any transport or customs fees
that may apply are the ordering party’s responsibility.
The precondition for this is that the ordering party must use the Return
Material Authorization (RMA) to report the faulty part, along with specifi-
cation of the article number, the article designation, an adequate error
description, the delivery date and (if applicable) the serial number. In addi-
tion, the ordering party undertakes to store the faulty part for at least 2
years in accordance with current storage directives (in compliance with
ESD guidelines) and to hold it in readiness for onsite inspection or for
return shipment to Metrohm. Metrohm reserves the right to invoice the
ordering party for these articles, including retroactively, in the event of
noncompliance with these pre-conditions.
Deficiencies arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc. are expressly
excluded from the warranty.
Metrohm also offers a 120-month spare parts warranty and a 5-year PC
software support warranty, calculated from the date on which the prod-
uct is withdrawn from the market. The content of this warranty is the abil-
ity of the customer to obtain functioning spare parts or appropriate soft-
ware support at market prices during the time of the warranty period.
If Metrohm AG is unable to meet this obligation due to circumstances
beyond the control of Metrohm AG, then the ordering party shall be
offered alternative solutions at preferential conditions.