Catdv 9 or greater, Getting started, Import into catdv – Calibrated Software MP4-EX Import v3 User Manual
Page 18: Troubleshooting, Other windows applications

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CatDV 9 or greater
Getting Started
1. Make sure you have updated to at least CatDV 9 or greater
2. Calibrated{Q} XD Decode for Windows needs to be installed to decompress the video of XDCAM EX MP4
files.
3. Calibrated{Q} components are needed both on the client and worker nodes.
4. Please make sure that you have the 'CatDV MXF Option'. This option enables CatDV to parse for metadata in
XDCAM EX MP4 files, and ancillary files, and it enables CatDV to properly archive the folder structure of certain
camera formats. Please contact Squarebox (the makers of CatDV) to see what camera formats are currently
supported with the 'CatDV MXF Option'. While our products can work with CatDV without this option, we do
highlty recommend it for a more complete (and better) workflow.
5. IMPORTANT: This version of software (v3.0 or greater) will require a new Software License and an
upgrade fee if you had purchased a Software License for a previous version.
6. IMPORTANT - After licensing the software: You may have to re-import the MP4 files that you had imported into
CatDV while running in DEMO MODE.
7. It is highly important to always backup your footage first and to never move the MP4 files out of their original
folder structure on disc.
Import into CatDV
Open CatDV and choose File from the menu then Open/Import and then select the MP4 file you wish to import.
Please see the CatDV manual for any further details.
IMPORTANT: If you experiencing any problems in creating proxies and/or playback in CatDV, please enable Protected
Mode in CatDV. To enable 'Protected Mode', go to the CatDV Preferences and select 'Media Playback' and then check
the option 'Protected player: Use separate QuickTime helper process'. Playback performance is a little less smooth in
‘Protected Mode’ but it will be more stable. Also, in newer versions of CatDV you may wish to also disable ‘scrub audio
when dragging play head’ in the ‘Media Playback’ CatDV Preferences to make scrubbing in CatDV faster.
Troubleshooting
If you have trouble importing MP4 files into CatDV or any other issues, please see Chapter 9: Troubleshooting for the
most common issues.
Other Windows Applications
Other ‘QuickTime-centric’ applications (i.e. applications that use the QuickTime SDK to open media files) may work;
however it is up to the user to test out and insure compatibility with those applications and Calibrated{Q} MP4-EX Import.
Playback performance in any other application is dependent upon the speed of your CPU and harddrive, as well as the
application. Please see the Calibrated{Q} XD Decode User Guide.