Quadrox QGuard Installation Manual - Manual (Page 3)

GuardNVR Installation Manual 3
Version 4.4 Series
5.1 T ERMINOLOGY AND BASIC VIDEO TECHNOLOGY ................................................................................................................................ 51
5.2 F ACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY ................................................................................................................ 53
5.2.1 Compression technique (codec).................................................................................................................................................. 53
5.2.2 Resolution .................................................................................................................................................................................. 54
5.2.3 Frame rate ................................................................................................................................................................................. 55
5.2.4 “Differential” live streaming ..................................................................................................................................................... 56
5.2.5 Activity detection for storage...................................................................................................................................................... 56
6 SECURITY POLICY .......................................................................................................................................................................... 57
6.1 P ROPER USE OF G UARD NVR .............................................................................................................................................................. 57
6.2 S ECURITY POLICY ............................................................................................................................................................................... 58
6.2.1 Password policy ......................................................................................................................................................................... 58
6.2.2 Windows security updates .......................................................................................................................................................... 60
6.2.3 Network security ........................................................................................................................................................................ 60
6.2.3.1 Dedicated network versus integration with the corporate network ..................................................................................... 60
6.2.3.2 Connecting GuardNVR to the Internet ............................................................................................................................... 61
6.2.3.3 Limiting the number of protocols ....................................................................................................................................... 61
6.2.3.4 Firewall .............................................................................................................................................................................. 61
6.2.3.5 Allowing only known clients.............................................................................................................................................. 62
6.2.3.6 Securing the applications.................................................................................................................................................... 62
6.2.3.7 VPN.................................................................................................................................................................................... 62
6.2.4 Other types of access.................................................................................................................................................................. 63
6.2.5 3 rd party security tools................................................................................................................................................................ 63
6.3 E RROR RECOVERY MECHANISMS ........................................................................................................................................................ 63
7 TROUBLESHOOTING ...................................................................................................................................................................... 64
7.1 P ROBLEM SOLVING PROCESS .............................................................................................................................................................. 64
7.1.1 Preliminary checklist.................................................................................................................................................................. 64
7.1.2 Analyzing the problem................................................................................................................................................................ 65
7.2 S OLUTIONS FOR COMMON PROBLEMS ................................................................................................................................................. 66
7.2.1 Start up problems ....................................................................................................................................................................... 66
7.2.2 Monitor problems....................................................................................................................................................................... 68
7.2.3 Windows logon problems ........................................................................................................................................................... 68
7.2.4 Remote connection problems...................................................................................................................................................... 69
7.2.5 Camera problems....................................................................................................................................................................... 70
7.2.6 GuardNVR software problems ................................................................................................................................................... 70
7.3 I F YOU NEED FURTHER ASSISTANCE .................................................................................................................................................... 72
7.3.1 Before you call ........................................................................................................................................................................... 72
7.3.2 Collecting the necessary information ......................................................................................................................................... 72
7.3.3 How to contact Quadrox ............................................................................................................................................................ 73
7.3.4 How to allow remotely access to your GuardNVR by Quadrox support..................................................................................... 73
8 APPENDICES...................................................................................................................................................................................... 74