MTS Material Test Systems - Manual (Page 10)

2.1.0 How to Get Technical Support
Start with your manuals
The manuals supplied by MTS provide most of the information you need to use and maintain your equipment.
If your equipment includes software, look for online help and README files that contain additional product
information.
Technical support methods
MTS provides a full range of support services after your system is installed. If you have any questions about
a system or product, contact Technical Support in one of the following ways.
www.mts.com > Contact Us (upper-right corner) > In the Subject field, choose
To escalate a problem; Problem Submittal Form Web site
Worldwide: [email protected] E-mail
Europe: [email protected]
Worldwide: 1 800 328 2255 - toll free in U.S.; +1 952 937 4000 - outside U.S. Telephone
Europe: +800 81002 222, International toll free in Europe
Outside the U.S.
For technical support outside the United States, contact your local sales and service office. For a list of
worldwide sales and service locations and contact information, use the Global MTS link at the MTS web site:
www.mts.com > Global Presence > Choose a Region
2.2.0 Before You Contact MTS
MTS can help you more efficiently if you have the following information available when you contact us for
support.
Know your site number and system number
The site number contains your company number and identifies your equipment type (such as material testing
or simulation). The number is typically written on a label on your equipment before the system leaves MTS.
If you do not know your MTS site number, contact your sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number identifies your system. You can find
your job number in your order paperwork.
Example system number: US1.42460
10 MTS Material Test System Operation
2.0 Technical Support