Flint & Walling CSM, CVSM Two-Tank Water Softeners - Manual (Page 14)

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WATER TREATMENT
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Automatic Water Conditioners
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Table 15 - Troubleshooting Procedures
Problem Possible Cause Solution
1. Timer does not display time of
day
a. Transformer unplugged a. Connect power
b. No electric power at outlet b. Repair outlet or use working outlet
c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
2. Timer does not display correct
time of day
a. Switched outlet a. Use uninterrupted outlet
b. Power outage b. Reset time of day
c. Defective PC board c. Replace PC board
3. No softening/filtering display
when water is flowing
a. Bypass valve in bypass position a. Put bypass valve in service position
b. Meter connection disconnected b. Connect meter to PC board
c. Restricted/stalled meter turbine c. Remove meter and check for rotation or
foreign material
d. Defective meter d. Replace meter
e. Defective PC board e. Replace PC board
4. Control valve regenerates at
wrong time of day
a. Power outages a. Reset control valve to correct time of day
b. Time of day not set correctly b. Reset to correct time of day (A.M./P.M.)
c. Time of regeneration incorrect c. Reset regeneration time (A.M./P.M.)
d. Control valve set at “on 0”
(immediate regeneration)
d. Check control valve set-up procedure
regeneration time option
e. Control Valve set at NORMAL +
“on 0”
e. Check control valve set-up procedure
regeneration time option
5. ERROR followed by code
number
1001 Error Code - Unable to
recognize start of regeneration
1002 Error Code -
Unexpected stall
1003 Error Code -
Motor ran too long, timed out
trying to reach next cycle position
1004 Error Code -
Motor ran too long, timed out
trying to reach home position
If other Error Codes display, contact
the factory
ERROR Reset Procedure:
1. Correct error condition
2. Press
NEXT and REGEN
simultaneously for three seconds
a. Control valve has just been
serviced
1. Press
NEXT and REGEN for 3 seconds,
or unplug power source jack (black wire)
and plug back in to reset control valve
b. Foreign matter is lodged in control
valve
b. Check piston and spacer stack assembly
for foreign matter
c. High drive forces on piston c. Replace piston(s) and spacer stack
assembly
d. Control valve piston not in home
position
d. Press
NEXT and REGEN for three
seconds or unplug power source jack
(black wire) and plug back in to reset
control valve
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure
e. Check motor and wiring. Replace motor if
necessary
f. Drive gear label dirty or damaged,
missing or broken gear
f. Clean drive gear(s)
g. Drive bracket incorrectly aligned to
back plate
g. Re-seat drive bracket properly
h. PC board is damaged or defective h. Replace PC board
i. PC board incorrectly aligned to
drive bracket i. Ensure PC board is correctly snapped on to
drive bracket