Allworx 9202 Phones - Manual (Page 14)

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 2, 2010
Page 11
6 System Features
6.1 Operator
Dialing (or transferring to) 0 from any phone will initiate a call to the company operator.
6.2 User / Resource Extensions
Dialing (or transferring to) any extension between the range of 100 – 299 (3 digit mode) or 1000 – 2999 (4 digit
mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the
extension.
6.3 Leave a User a Voicemail
Dialing (or transferring to) any 3 + user extension will connect a call to a particular user’s voicemail.
Note: 3 + a resource extension only works if the extension routes directly to a user’s voicemail.
6.4 Business Speed Dial
The System Administrator can specify extensions 350 – 399 or 34000 – 34999 to ring particular numbers. The
System Administrator can program the extensions to a phone’s PFK .
6.5 Auto Attendant
Dialing (or transferring) to extension 400 or 431 from any phone will go to the default Auto Attendant.
Dialing (or transferring) to extension 431 - 439 from any phone will go to a specific Auto Attendant set up by
the System Administrator.
6.6 Overhead Paging
If the system is configured and connected to an Overhead Paging system, dialing extension 402 activates
paging. Once activated, users can use their phone to make an announcement that is transmitted through each
handset’s intercom or to the overhead paging system.
Note: An overhead paging system is a 3 rd party product attached to the Allworx system.
6.7 Active Door Relay
If the system is configured and connected to a Door Relay, dialing extension 403 activates the relay.
6.8 Call Queues
Logging in/out of a Queue
To log into a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into.
2. The button will change color from red to either off (no calls in queue) or flashing green (if a call is
waiting in the Queue).
Note: By default, the phone will automatically be logged into the Queue.
To logout of a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of.
2. The button color change to solid red (logged out of Queue).
Placing a Call in a Queue