AirLive WIAS-1200G - Manual (Page 121)

AirLive WIAS-1200G
User’s Guide
113
2.2 Refund A Settled Transaction and Remove the On-demand Account Generated on AirLive WIAS-1200G
a. To refund a credit card, please log in Authorize.Net. Click Virtual Terminal → Select a Payment Method →
Click Refund a Credit Card → Payment/Authorization Information → Type information in at least three
fields: Card Number, Expiration Date, and Amount → Confirm and click Submit.
b. To remove the specific account from AirLive WIAS-1200G, please log in AirLive WIAS-1200G. User
Authentication → Authentication Configuration → Click the server On-demand User → On-demand
User Server Configuration → Users List → Click Delete on the record with the account name
2.3 Find the Username and Password for A Specific Customer
Please log in Authorize.Net. Click Unsettled Transactions → Try to locate the specific transaction record on the
“List of Unsettled Transactions” → Click the Trans ID number → Click Show Itemized Order Information in
the “Order Information” section → Username and Password can be found in the “Item Description”.
2.4 Send An Email Receipt to A Customer
If a valid email address is provided, AirLive WIAS-1200G will automatically send the customer an email receipt for
each successful transaction via Authorize.Net. To change the information on the receipt for customer, please log in
AirLive WIAS-1200G. User Authentication → Authentication Configuration → Click the server On-demand
User → On-demand User Server Configuration → Payment → Payment Configuration → External
Payment Gateway → Select Authorize.NET → Scroll down to Client's Purchasing Record section of the page
→ Type in information in the text boxes: “Description and E-mail Header” → Confirm and click Apply.
2.5 Send An Email Receipt for Each Transaction to the Merchant Owner
A copy of email receipt with payment details for each successful transaction will also be automatically sent to the
merchant owner/administrator via Authorize.Net.
To configure the contact person who will receive a receipt for each transaction, please log in Authorize.Net. Click
Settings and Profile → Go to the “General” section → click Manage Contacts → click Add New Contact to
→ Enter necessary contact information on this page → Check the “Transaction Receipt” box → Click Submit.