About technical support, About the enterprise technical support web site, Technical support requirements – Google Search Appliance Installing the Google Search Appliance User Manual
Page 5: Installing the google search appliance
Google Search Appliance: Installing the Google Search Appliance
5
You need a computer that is physically close to the search appliance and can be attached to the search
appliance with an Ethernet cable. The computer should run a supported web browser. For a list of
supported browsers, see the release notes for the software version that is running on the search
appliance.
About Technical Support
Google provides technical support through a web application at the Enterprise Technical Support portal.
The Google Enterprise Support Information web page
) has information on how to connect to the Support portal.
You can also find useful information in the user forums on Google Groups for the Google Search
Appliance
).
About the Enterprise Technical Support Web Site
The Enterprise Technical Support web site provides the following information and services for all
models of the Google Search Appliance:
•
Bulletins, advisories, and other time-critical information
•
Update instructions, release notes, and patches
•
The Technical Support Service Guidelines
Technical Support Requirements
Under the terms of the Technical Support Agreements for the Google Search Appliance, Enterprise
Technical Support requires direct access to your search appliance to provide some types of support. For
example, technical support engineers require direct access to determine whether a search appliance
that is experiencing problems is eligible to be returned to Google and exchanged for a new search
appliance. Different access methods have different requirements. The requirements for remote access
are discussed in Remote access methods for technical support (
.
After you create a technical support account, review the terms of the Technical Support Guidelines for
your search appliance. From the Google Enterprise Technical Support Terms page (
), click the link for the Google Search Appliance.
Installing the Google Search Appliance
This section contains instructions for connecting the Google Search Appliance to the network and
performing the initial software configuration. Before you connect the search appliance, complete the
preinstallation checklists, which are in Planning for Search Appliance Installation.
Installing the Google Search Appliance has two phases:
1.
“Connecting the Search Appliance to the Network” on page 6
2.