Google Search Appliance Installing the Google Search Appliance - Manual (Page 17)

Google Search Appliance: Installing the Google Search Appliance 17
To shut the search appliance down normally when you have physical access:
1. Press the power button once, briefly.
The shut-down process typically takes one to two minutes, but the process can take up to ten
minutes.
When you press the power button, do not hold it down. Depressing the power button for four (4)
seconds starts a hard shutdown, which can cause data loss and require a long period of system
checks when the search appliance restarts.
2. When the indicator light is no longer illuminated, you can unplug the search appliance.
Rebooting the Search Appliance
Use the following instructions to reboot the search appliance from the Admin Console or from a
physical or virtual keyboard.
To reboot the search appliance from the Admin Console:
1. On a computer that is attached to the network, start a browser.
2. Navigate to the Admin Console and log in.
3. Click Administration > Shutdown.
4. Click the button Reboot the System Now. The system reboots.
To reboot the search appliance from a physical or virtual keyboard:
1. Connect a keyboard and a monitor to the appliance. For information about the type of keyboard to
use with your search appliance model, see Planning for Search Appliance Installation.
2. On the keyboard, press the Ctrl, Alt, and Delete keys simultaneously. The search appliance
reboots.
3. Wait at least 20 minutes for the search appliance to resume operations.
4. If the appliance does not come back up after an hour, connect a monitor and keyboard to the
appliance to view the status. If you have a large index or a large number of documents that are
crawled, it can take the appliance more than an hour to boot up. If necessary, reboot again by
pressing the Ctrl, Alt, and Delete keys.
Troubleshooting
This section contains information on the following topics:
• “Resolving Installation and Configuration Problems” on page 19
• “Network-Related Error Messages” on page 21
If you encounter any difficulties or technical problems while installing the Google Search Appliance,
follow these steps:
1. If the problem occurred during installation or configuration, read “Resolving Installation and
Configuration Problems” on page 19.
2. If the problem occurred while you configured the initial crawl, read Administering Crawl for Web and
File System Content and the help system in the Admin Console.