Google Search Appliance Installing the Google Search Appliance - Manual (Page 18)

Google Search Appliance: Installing the Google Search Appliance 18
3. If you cannot find the solution to your problem in this document, Administering Crawl for Web and
File System Content, or the help system in the Admin Console, see Fix a problem (
https://
support.google.com/gsa/?hl=en#topic=2707842 ).
4. If you cannot resolve the problem and you have access to the Technical Support web site, review
the information at
http://support.google.com/enterprisehelp/bin/answer.py?answer=1120726 ,
which directs you to the Support Portal.
5. Contact your technical support provider, which might be Google Technical Support or might be a
reseller, depending on how you obtained your search appliance.
In some circumstances, your technical support provider may ask you to attach a USB keyboard and
monitor directly to the search appliance so that you can manually restart the search appliance.
The appliance ID (also known as the serial number) is on a tag on the back of the chassis and can also be
found on the Admin Console on the Administration > License page.