Apple AppleCare Protection Plan for Mac - Manual (Page 7)

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Try these simple steps before contacting Apple for help.
If you experience difficulties with your Mac, try these troubleshooting steps. If the issue persists,
proceed to the next step. As a precaution, you should back up your data before you perform any of
these steps.
1. Check connections.
Turn off the computer and ensure that all cables are securely connected to the computer. Turn the
computer back on to see if the issue is resolved.
2. Disconnect peripheral devices.
Turn off the computer. Disconnect all peripheral devices except the display, mouse, and keyboard.
Turn on the computer. If the issue is resolved, try to isolate it to a particular peripheral device by
turning off the computer, reconnecting devices one at a time, and turning on the computer after
connecting each device.
3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and
the Apple Support website.
From the desktop menu bar, open the Help menu and choose Mac Help. Mac 101, Communities,
and other technical resources are available 24 hours a day at www.apple.com/uk/support or
www.apple.com/ie/support.
Quick Reference Guide
AppleCare Protection Plan