Apple PowerBook (5300 Series) - Manual (Page 116)

The modem dialed the phone number, but the connection failed.
m Check that the phone cord is plugged into the computer and into a working
phone line.
m Make sure your modem is plugged into an analog phone line. Do not use a
digital phone line. Digital phone lines can damage your modem.
m Check with your Apple Remote Access administrator to make sure your
version of Apple Remote Access is compatible with the version on the
computer you’re calling. If you’re using a version of Apple Remote Access
higher than 1.0, you can use the Remote Access Setup control panel to set
your software to work with version 1.0.
I’m connected via Apple Remote Access but I can’t see any shared disks.
m Open the Chooser and click the AppleShare icon. Shared disks should
appear on the right side of the Chooser. If you still don’t see any shared
disks, and your Chooser has a box labeled Zones, choose a different zone
(some networks don’t have zones).
m If there are still no shared disks, or you can’t connect to the one you want,
contact your Apple Remote Access administrator or the owner of the
computer you want to connect to.
Whenever I try to use Apple Remote Access, a message says it’s not installed correctly.
m This message sometimes appears if AppleTalk is turned off. Make sure
AppleTalk is turned on in the Chooser.
105 Tips and Troubleshooting