Apple Mac mini Server (Mid 2010) - Manual (Page 56)

56 Chapter 4 Problem, Meet Solution
Mac OS X Server Software Support delivers consultative telephone 1 and email 2 support
for networking and workflow issues in Mac OS X Server environments, including support
for command-line tools and mixed-platform integration. Mac OS X Server Software
Support also includes all of the features of AppleCare Help Desk Support, described
below. Choose from three levels of support—Select, Preferred, or Alliance.
3
AppleCare Help Desk Support gives you a year of expertise for your internal help
desk. This product provides priority telephone
1 and email 2 support to two designated
contacts in your organization. Covered products include Apple Remote Desktop,
Final Cut Studio, Final Cut Server, Aperture, Logic Studio, Mac OS, and the graphical
user interface in Mac OS X Server. You also receive a subscription to AppleCare Help
Desk Tools, a library of Mac OS installation and hardware diagnostic discs that are
updated quarterly.
1. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply.
2. Access to web-based resources requires the use of a compatible Internet service provider; fees may apply.
3. Details on support coverage and eligible Apple technologies are described in the Mac OS X Server Software
Support and AppleCare Help Desk Support plans at:
www.apple.com/support/products/macosxserver_sw_supt.html
www.apple.com/support/products/helpdesk.html