Apple IIe - Manual (Page 64)

Page 64 of 74 IIe
Printed: Tuesday, March 4, 2003 10:40:15 AM
Check the manual to see if you did the procedure correctly.
Get help from someone who knows how to use the program.
Get help from your dealer. (But keep in mind that the dealer carries a library of software and
won't be intimately acquainted with every feature of each program.)
Symptoms and Remedies
If those general troubleshooting tips don't help, here's a list of specific symptoms, probable
causes, and suggestions for recovering from a variety of disasters.
With any luck, the remedy in the right column will get you back on track. Good luck.
Problems Starting Up a Program
Nothing happens when you turn on the power. (Drive 1 doesn't make a sound.)
The power cord isn't plugged into the wall, the power cord isn't plugged into the computer, or
the disk drive isn't connected to the computer. Turn the power off, then make sure the power
cord is plugged into a power source and plugged into the computer, then try again.
If that's
not the problem, make sure the disk drive is connected.
Nothing appears on the screen when you turn on the power (even though the disk light comes on
and you hear the usual amount of whirring from the disk drive).
The monitor isn't turned on, the monitor isn't plugged in, or the monitor contrast or
brightness isn't adjusted properly.
If that's not the problem, a card in slot 3 could be
interfering with your display. Turn on the monitor. Plug in the monitor. Adjust the monitor
contrast or brightness knob. If that's not the problem, and you've got a card in slot 3, turn
off the power, then try removing the card and starting up the program.
Program disk won't start up drive 1 keeps whirring.
Program disk is damaged. Press CONTROL-RESET to stop the disk drive. Contact your dealer and
get a replacement.
Program disk won't start up drive 1 whirs briefly.
Drive 1 needs to be aligned or adjusted. Have your dealer adjust the disk drive.
Program won't start up. All you see is a prompt ] and a cursor.
The program on the disk isn't self-starting. (You're most apt to run into this situation if
you're using programs written by friends or acquired at a users group meeting.)
For DOS 3.3 disks, type CATALOG and press Return. This should produce a list (or catalog) of