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Sending messages, Sending one-way messages, Interactive chat – Apple Remote Desktop 2.2 User Manual

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Chapter 4

Interacting With Users

The screens will rotate through the entire list of selected computers, a few at a time,
switching every 30 seconds. The following keystrokes allow you to alter that cycle:

To observe multiple computers:

1

Select a computer list.

2

Select one or more computers in the Remote Desktop window.

3

Choose Interact > Observe.

The remote computer screens appear in a window.

Sending Messages

Apple Remote Desktop allows you to communicate with users of ARD client computers
using text messaging. You can use text messages to give instructions or
announcements, to remotely collaborate, or troubleshoot with users. There are two
types of text messaging: one-way messages and two-way, interactive chat. Text
messages and chat are available only to ARD client computers; they are not available to
VNC client computers.

Sending One-Way Messages

You can use a one-way text message to send announcements or information to ARD
client computer users. The announcements appear in front of open application
windows and can be dismissed by the user.

To send a one-way text message:

1

Select a computer list.

2

Select one or more computers in the Remote Desktop window.

3

Choose Interact > Send Message.

4

Enter your message.

5

Click Send.

The text message appears on the screen of all the selected computers.

Interactive Chat

You can start an interactive text chat with a user at an ARD client computer. This allows
you instant feedback from users, so you can collaborate or troubleshoot.

Keystroke

Result

Right Arrow

Show the next group of screens now

Left Arrow

Show the previous group of screens now

Space bar

Stop and start rotating through screens