Brady 200M User Manual
Page 91
Technical Support Service via Telephone
Before you call - Misunderstanding instructions or omitting a step are
the most common sources of error. Please consult the manual and use
the table of contents and appendixes for help.
Be prepared - Only with ALL of the information requested can
we give you accurate and fast assistance. Also, you should be able
to answer the following questions when you call:
•
Does the printer perform all self test functions properly?
•
Does the printer work properly with some equipment but
not with others?
•
Are the cables the same? Were the configuration settings
changed?
•
Is the problem limited to one label, or does it occur on all
labels?
The Technical Solution Center is available Monday - Friday. Call
us directly at:
1-800-643-8766
7:00 a.m. to 7:00 p.m. CST
Technical Support via E-mail or Fax
If you prefer to seek assistance in writing, please e-mail or fax a
detailed description of your problem to the e-mail address or fax
number shown below. We recommend using the included
customer service form. Enclose any sample printouts that might
illustrate the problem.
FAX:
(414) 358-6767
E-mail:
Appendix E - Support Services
M-Series User s Guide
E-2