Nokia Lumia 928 - Manual (Page 68)

Nokia Lumia 928: Safety and Warranty
67
Chapter 18
You must inform Nokia or a Nokia authorized service center of the issue
aff ecting your Product within a reasonable time from noticing it and
always before the applicable warranty period expires (see section 2
above).
4. WHAT THIS WARRANTY DOES NOT COVER
Nokia does not provide this Warranty for the following:
• User
guides;
• Any third party software, settings, content, data, or links installed
or downloaded onto your Product at any time;
• Nokia and third party services or enabling clients (please read the
terms and conditions that may accompany the services to review
your applicable rights and obligations);
• Normal wear and tear;
• Reduced charging capacity of the battery, which is a result of the
natural end of life process of batteries;
• Defects or damage caused by: (a) misuse, (b) not using your Prod-
uct in accordance with the user guide, (c) using your Product with,
or connecting it to, any product, accessory, software, or service
not manufactured or supplied by Nokia, (d) any products combined
with your Product by a third party, or (e) other acts beyond Nokia’s
reasonable control;
• Pixel defects in your Product’s display that are within the scope
of industry standards. For more information on pixel defects and
industry standards, please visit www.nokia.com.
• Damage caused by hacking, cracking, viruses, or other malware, or
by unauthorized access to services, accounts, computer systems or
networks;
This Warranty is not valid if:
• Your Product has been (a) opened, modifi ed, or repaired without
Nokia’s authorisation, or (b) repaired with unauthorized spare parts;
• Your Product’s serial number, the mobile accessory date code, or
the IMEI number has been removed, erased, defaced, altered or if
these are illegible in any way.
• The software your Product runs on has been modifi ed.
For the purposes of this Warranty, all software that Nokia has prein-
stalled on the Product and which is necessary for its normal operation
is considered Nokia software. Nokia does not warrant that any Nokia
software (including updates and upgrades) provided with, in, or for
your Product will meet your requirements, work in combination with
any hardware or software not provided by Nokia, that the operation of
Nokia software will be uninterrupted or error free or that any defects in
the software are correctable or will be corrected.
For Nokia software related defects, Nokia or a Nokia authorized service
centre will make available the latest version of the Nokia software for
reinstallation on your Product. Some Nokia software may be subject to
separate licence terms. Please refer to local Nokia web pages (where
available) or the license terms, which apply to the Nokia software, for
information on support that may be available for it.
5. OTHER IMPORTANT NOTICES
An independent operator provides the SIM card and the cellular or other
network or system on which your Product operates. Therefore, Nokia
does not assume any responsibility for the operation, availability, cover-
age, services, or range of the cellular or other networks or systems.
Before Nokia or a Nokia authorized service center can repair or replace
your Product, the operator may need to unlock the SIM-lock or other
lock that may lock your Product to a specifi c network or operator. In
these situations, please fi rst contact your operator and request it to
unlock your Product.
All parts of your Product that Nokia has replaced become Nokia’s prop-
erty. When repairing or replacing your Product, Nokia may use new or
re-conditioned parts or products.
If this Warranty does not cover your Product or the issue based on
which it requires service, Nokia and its authorized service centers re-
serve the right to charge for the repair or replacement of your Product,
as well as a handling fee.
Your Product may contain country specifi c elements, including soft-