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Section 11 troubleshooting, Troubleshooting – Toshiba Camileo Z100 User Manual

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Section 11

Troubleshooting

Troubleshooting

If the camcorder fails to function as expected, check the list of the common problems below.

Problem/Situation

Remediation/Solution

Cannot turn on the camcorder.

The power turns off suddenly.

Power is off. Press the [Power Button] to turn on.
Battery pack is weak or depleted. Recharge the battery pack.

Camcorder cannot be turned on

after plugging power adapter.

Please make sure that you use the supplied power adapter and

connect it to the power outlet correctly.

The indicator of remaining

battery life is not displayed

properly.

The remaining battery capacity indication is an approximation.

The files on the memory card do

not display smoothly when the

LCD shows the “!” marking.

“!” means the SD card is low speed or contains corrupted files.

To solve this, format the SD card using the camcorder instead

of a computer. (Please refer to the detailed Format instruction in

Section 5).
The card has some problems and cannot be recognized.

Change the card with another one.
Or please change the SD card to a high speed one.

Cannot take video/photo.

Memory is full. Delete some unnecessary videos/photos or

insert a new SD card.
Power is off. Press the [Power Button] to turn on.

The camcorder is frozen.

Please remove the battery/unplug the adapter. Then, insert the

battery/plug the adapter and turn on the camcorder again.

The date imprinted on the photo

is incorrect

Set the date and time in the [Setting] menu.

Why do some of my indoor

photos look blurry and dark?

Poor lighting. Take photo in better lighting.
The camcorder extends photo exposure time under low light/

indoor condition. Keep the camcorder (and the target subject)

steady for several seconds when taking photos.
Place the camcorder on a flat and steady surface, or use a

tripod when take photo.

The color of the video/photo is

not natural.

Select the proper white balance option to match the light

source.

When recording in 3D mode,

certain functions will be

restricted.

Motion Detection, Face Tracking, Slow Motion, Time Lapse,

and Smile Detection cannot be used during 3D recording.

When the camcorder is

connected to the PC via USB

cable, many Autoplay windows

may pop out. They indicate the

disks of the camcorder.

[DV] indicates the internal memory of the camcorder.
[Removable Disk] indicates the external memory (memory card

installed in the camcorder).
The disk [DVAP] shows the built-in CAMILEO UPLOADER

application is saved at this disk. Please DO NOT format this

disk or delete the application inside; otherwise, the CAMILEO

UPLOADER application can not function.