beautypg.com

Wireless lan, Fingerprint sensor – Toshiba Qosmio X500 User Manual

Page 179

background image

User’s Manual

9-16

Troubleshooting

Wireless LAN

If the following procedures do not restore LAN access, consult your LAN

administrator. For more information on wireless communication, refer to

Chapter 4,

Operating Basics

.

Fingerprint sensor

Problem

Procedure

Cannot access

Wireless LAN

Make sure the computer's wireless

communication switch is set to on.
If problems persist, contact your LAN

administrator.

The Wireless LAN feature is not available on all models.

Problem

Procedure

Reading of the

fingerprint was not

successful

Please try again using the correct posture. Refer

to

Using the fingerprint sensor

in Chapter 4,

Operating Basics

.

Try the recognition process again using another

enrolled finger.

The fingerprint cannot

be read due to injuries

to the finger

Try the recognition process again using another

enrolled finger.
If fingerprints from all the enrolled fingers cannot

be read, please logon by using the keyboard to

input the password for the time being.
If problems persist, contact your dealer.

Fingerprint Pre-OS

feature or Single Sign

On feature cannot be

enabled

Please use TOSHIBA HW Setup to register the

User Password if it was not registered.

Fingerprint Pre-OS

feature does not work

Make sure you have enrolled fingerprints for your

Windows account.
Set the User Password by using TOSHIBA HW

Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS

Fingerprint Authentication” on the TrueSuite

Access Manager setting.

This manual is related to the following products: