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Analyzing the problem – Toshiba Libretto W100 User Manual

Page 84

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User’s Manual

7-2

Troubleshooting

Make sure all optional accessories are configured properly in the

computer's setup program and that all required driver software has

been loaded (please refer to the documentation included with the

optional accessories for further information on its installation and

configuration).

Check all cables to ensure they are correctly and firmly attached to the

computer - loose cables can cause signal errors.

Inspect all connecting cables for loose wires and all connectors for

loose pins.

Always try to make detailed notes of your observations and keep them in a

permanent error log - this will help you to describe your problems to your

reseller, dealer or service provider. In addition, if a problem recurs, the log

you have made will help to identify the problem faster.

Analyzing the problem

Sometimes the computer will give you clues that can help you identify why

it is malfunctioning. In view of this you should keep the following questions

in mind:

Which part of the computer is not operating properly - solid state drive,

display panel - as each device will produce different symptoms.

Check the options within the operating system to ensure that its

configuration is set properly.

What appears on the display? Does it display any messages or random

characters? If you have a printer attached, print a copy of the screen

using the PRTSC key and, if possible, look up the messages in the

documentation included with the computer, software or operating

system.

Check that all connecting cables are correctly and firmly attached as

loose cables can cause erroneous or intermittent signals.

Do any indicators light, if so, which ones, what color are they and do

they stay on or blink? Write down what you see.

Do you hear any beeps, if so how many, are they long or short and are

they high pitched or low pitched? In addition, is the computer making

any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to your

reseller, dealer or service provider.