Konica Minolta bizhub 364e - Manual (Page 71)

Appendix 5
AU-211P 70
5.3 Troubleshooting
If an error occurs during running, refer to the following.
If any of the above errors recur after taking the specified action, or if other
errors occur, contact your service representative.
Status Point to be checked Action
Failed to
login. Did you enter the correct PIN
code? Check the PIN code, and enter the
correct one.
Cannot login. Is the PKI card locked? If the number of authentication
failures reaches a specific limit, the
PKI card will be locked to prevent
the authentication. For details on
how to unlock the PKI card, contact
the PKI card administrator.
Scanning
does not
start. Did you restart the MFP after
connecting this unit to the
MFP? Turn the MFP Main Power off,
disconnect the USB cable from
either the MFP or this unit once,
and connect it again. Wait at least
10 seconds, and turn the MFP Main
Power on.