KWorld Kanvus Note A5 - Manual (Page 157)

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(4) Check if your USB controller is activated or not.
2. Diagnose the device :
If the problems for your pen or the tablet still remain, please follow the following steps to help
diagnose the problem for the device.
(1) Pull off the tablet's USB plug from the computer.
(2) Remove the Tablet driver from the computer operating system.
(3) Re-connect the Tablet to the computer.via an USB interface
(a) Check whether there is LCD display. If the LCD is not on, that means there is an error
with your tablet.
(b) Test your wireless digital pen on the tablet working area. If it can work as a mouse, it
means the hardware is OK. If it does not work, try to replace the battery.
(c) After changing the pen’s battery, if it is still not working, this means there is an error
with the hardware.
(4) Download the latest version of the driver directly from our official website. You can also
check the latest FAQ on our web site for other information.
(5) After installing the new version of the driver, the system will require you to restart your
computer.
(6) After restarting your computer, you can find the tablet icon ( )at the bottom right of your
desktop..
(a) If you cannot find the tablet icon ( ) at the bottom right of your desktop, it means the