Troubleshooting – Muxlab IR Remote Extender Kit User Manual
Page 2
© MuxLab Inc.
2. Verify that the distance between the IR Transmitter and Receiver is within
MuxLab specifications (see Specifications table).
3. To install the Transmitter:
3a. Connect the IR Sensor
to the 3.5mm Stereo Jack(s) of the Transmitter.
3b. Connect one (1) length of Cat 5e/6 (or higher) grade UTP cables to
RJ45 LINK on the Transmitter.
3c. Connect other low voltage services to the RJ45 pass-thru terminals (optional)
4. To install the Receiver:
4a. Connect the IR Emitter(s)
to the 3.5mm Stereo Jack(s) of the Receiver.
4b. Connect the Cat 5e/6 cable to RJ45 LINK on the Receiver.
4c. Connect other low voltage services to the RJ45 pass-thru terminals (optional)
Note: You can differentiate the IR Sensor and the IR Emitter by looking at the
3.5 mm plug.
The IR Emitter has a mono plug (2 Contacts).
Tip
Data
Ring
GND
The IR Sensor has a Stereo Plug (3 Contacts).
Tip
Data
Ring
GND
Sleeve
+12VDC
5. Connect the 12 VDC power supply to the Transmitter first, and then plug the
power supply into an AC power outlet. If power is present, the green power LED
of the Transmitter will be ON.
Note: Power the IR Remote Extender Balun only after all connections are made.
6. Position the IR Sensor so that it is directed to the hand-held remote control. For a
clear IR signal reception, aim the hand-held remote control to the top of the IR
Sensor enclosure.
7. Position the IR Emitter as close as possible to the source’s IR Sensor (i.e. DVD
player). For a clear IR signal reception, the IR Emitter can be glued on the source’s
IR Sensor. The IR Emitter’s signal is transmitted from the side of the enclosure.
8. The following diagram shows the final configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible
solutions in respect to the installation of the IR Remote Extender Kit:
Tx LED
Symptom
Power
Probable
Cause
Possible
Solutions
IR not functioning
OFF
PSU not functioning.
• Make sure PSU is plugged
to an AC outlet.
IR not functioning
ON
Remote control not directed
to the IR Sensor or IR
Emitter not directed to the
source.
• Make sure the IR Sensor is
directed towards the remote
and the IR Emitter to the
equipment.
IR not functioning
ON
Interference from sunlight,
Fluorescent, Neon or
Halogen lights.
• Place the IR equipment
away from the interfering
light.
IR not functioning
ON
Interference from RF
radiation from the TV.
• Place the IR equipment
away from the RF radiation.
If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).