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Troubleshooting – Muxlab IR Remote Extender Kit User Manual

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© MuxLab Inc.

2. Verify that the distance between the IR Transmitter and Receiver is within

MuxLab specifications (see Specifications table).

3. To install the Transmitter:

3a. Connect the IR Sensor

to the 3.5mm Stereo Jack(s) of the Transmitter.

3b. Connect one (1) length of Cat 5e/6 (or higher) grade UTP cables to

RJ45 LINK on the Transmitter.

3c. Connect other low voltage services to the RJ45 pass-thru terminals (optional)

4. To install the Receiver:

4a. Connect the IR Emitter(s)

to the 3.5mm Stereo Jack(s) of the Receiver.

4b. Connect the Cat 5e/6 cable to RJ45 LINK on the Receiver.
4c. Connect other low voltage services to the RJ45 pass-thru terminals (optional)

Note: You can differentiate the IR Sensor and the IR Emitter by looking at the

3.5 mm plug.

The IR Emitter has a mono plug (2 Contacts).

Tip

Data

Ring

GND

The IR Sensor has a Stereo Plug (3 Contacts).

Tip

Data

Ring

GND

Sleeve
+12VDC

5. Connect the 12 VDC power supply to the Transmitter first, and then plug the

power supply into an AC power outlet. If power is present, the green power LED
of the Transmitter will be ON.
Note: Power the IR Remote Extender Balun only after all connections are made.

6. Position the IR Sensor so that it is directed to the hand-held remote control. For a

clear IR signal reception, aim the hand-held remote control to the top of the IR
Sensor enclosure.

7. Position the IR Emitter as close as possible to the source’s IR Sensor (i.e. DVD

player). For a clear IR signal reception, the IR Emitter can be glued on the source’s
IR Sensor. The IR Emitter’s signal is transmitted from the side of the enclosure.

8. The following diagram shows the final configuration.

Troubleshooting

The following table describes some of the symptoms, probable causes and possible
solutions in respect to the installation of the IR Remote Extender Kit:

Tx LED

Symptom

Power

Probable

Cause

Possible

Solutions

IR not functioning

OFF

PSU not functioning.

• Make sure PSU is plugged

to an AC outlet.

IR not functioning

ON

Remote control not directed
to the IR Sensor or IR
Emitter not directed to the
source.

• Make sure the IR Sensor is

directed towards the remote
and the IR Emitter to the
equipment.

IR not functioning

ON

Interference from sunlight,
Fluorescent, Neon or
Halogen lights.

• Place the IR equipment

away from the interfering
light.

IR not functioning

ON

Interference from RF
radiation from the TV.

• Place the IR equipment

away from the RF radiation.

If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).