Installation, Troubleshooting – Muxlab HDMI Passive Extender Kit User Manual
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© MuxLab Inc. 2011
Installation
Verify that the distance between the HDMI Transmitter and Receiver are within 
MuxLab specifications (see Specifications table). 
 
In order to install the HDMI Passive Extender Kit, please follow the steps below: 
1.
Connect two (2) lengths of Cat5e (or higher) grade UTP cables to the A and B 
connectors on Transmitter (identified as HDMI Passive Extender Source 
Side). 
 
2.
Connect the two (2) Cat5e (or higher) grade UTP cables to the A and B 
connectors of the Receiver (identified as HDMI Passive Extender Display 
Side). 
 
Note: Verify that the cables are connected straight-through (i.e. A to A, 
B to B) and not inverted.
3.
Connect the Transmitter directly to the HDMI video source.
 
4.
Connect the Receiver directly to the HDMI display equipment.
 
5.
Power on the HDMI equipment and verify the image quality.
 
6.
The following diagram shows the final configuration.
 
 
 
 
 
 
 
 
 
 
 
 
 
Troubleshooting
The following tables describe some of the symptoms, probable causes and possible solutions 
in respect to the installation of the HDMI Passive Extender Kit. If you still cannot diagnose 
the problem, please call MuxLab Customer Technical Support at 877-689-5228 (toll-free in 
North America) or (+1) 514-905-0588 (International). 
Picture/ 
Sound 
Probable Cause
Possible Solution
No Image
Wiring
Check continuity 
Check correct wiring 
Verify that A and B Cat5e 
cables are not inverted. 
No Image
Synchronization
Power off the source and the 
display. Power on the 
devices. 
Flickering 
Image 
Synchronization
Check cable length
Choppy 
Sound 
Synchronization
Check cable length
Noise in 
image 
Weak signal
Check cable length 
 
Green or 
pink hue 
Cable
Check cables and replace.
Image 
Flicker when 
powering up 
equipment 
nearby 
Interference
Use STP cables.
