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Installation, Troubleshooting – Muxlab HDMI Extender Kit, 110-220V User Manual

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© MuxLab Inc. 2009-2013

Installation

Verify that the distance between the HDMI Transmitter and Receiver are within
MuxLab specifications (see Specifications table).

In order to install the Transmitter, please follow the steps below:

1. Connect the Transmitter to the HDMI video source with an HDMI compliant

cable.

2. Connect two (2) lengths of Cat5e (or higher) grade UTP cables to the Video

and DDC OUT connectors on Transmitter.

In order to install the Receiver, please follow the steps below:

3. Connect the Receiver to the HDMI display equipment with an HDMI

compliant cable.

4. Connect the two (2) Cat5e cables to the Video and DDC IN connectors of the

Receiver.

Note: Verify that the cables are connected straight-through (i.e. Video to

Video, DDC to DDC) and not inverted.

5. Connect the 12 VDC power supply first to the Receiver and then plug the power

supply into an AC power outlet. If power is present, then the green power LED will
be ON.

Note: Power the HDMI Extender Balun only after all connections are made.

6. Power on the HDMI equipment and verify the image quality.

7. The following diagram shows the final configuration.

Troubleshooting

The following tables describe some of the symptoms, probable causes and possible solutions
in respect to the installation of the HDMI Extender Kit. If you still cannot diagnose the
problem, please call MuxLab Customer Technical Support at 877-689-5228 (toll-free in North
America) or (+1) 514-905-0588 (International).

Picture/
Sound

Power
LED

Sync
LED

Probable Cause

Possible Solution

No Image

OFF

OFF

No power

Check power connections

No Image

ON

OFF

Wiring

Check continuity
Check correct wiring
Verify that Video and DDC
Cat5 cables are not inverted.

No Image

ON

ON

Synchronization

Power off the source and the
display. Cycle power of the
HDMI Extender and power
on the devices.

Flickering
Image

ON

ON

Synchronization

Check cable length

Choppy
Sound

ON

ON

Synchronization

Check cable length

Noise in
image

ON

ON

Weak signal

Check cable length
Verify that the HDMI cables
are certified HDMI 1.3a for
1080p Deep Color.

Green or
pink hue

ON

ON

DDC cable

Cycle power of the HDMI
Extender. Check DDC cable
and replace.

Image
Flicker when
powering up
equipment
nearby

ON

ON

Interference

Use STP cables.