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Installation, Troubleshooting – Muxlab PS/2 Converter User Manual

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© MuxLab Inc.

Installation

One (1) pair of converters is required to connect a keyboard and mouse to a remote PC
via Cat 5E/6 twisted pair. To install the converters, perform the following steps:

1.

Plug the keyboard into the purple connector and the mouse into the green
connector on the device-side converter (500045).

2.

Connect the second converter (500046) to the PC by plugging the purple connector
into the PC’s keyboard port and the green connector into the PC’s mouse port.

3.

Complete the connection between the two converters using standard Cat 5E/6
twisted pair cable terminated by RJ45 plugs at both ends. Ensure that there are no
split pairs or taps.

4.

Power-on or restart the PC. You may not have to restart if the PC supports “hot-
swapping” for both keyboard and mouse. The following diagram shows a typical
installation.

Troubleshooting

The following table describes some of the symptoms, probable causes, and possible
solutions in respect to the installation of the PS/2 Converter:

Symptom

Probable Causes

Possible Solutions

Pointer does not move.
No keyboard output.

Faulty cable connection

Verify cable continuity between pairs of
converters.
Verify that connectors are properly matched
(keyboard-keyboard, mouse-mouse).

Pointer does not move.
No keyboard output

PC does not support hot-
swap for peripheral devices

Restart the PC.

If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).