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Troubleshooting – Muxlab S-Video/Hi-Fi Wall Balun, US User Manual

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© MuxLab Inc. 2010

2.

To install the balun in a single back box, choose a back box
with a depth of 40 mm or more. Connect the RJ45 plug into
the rear of the balun. Secure the balun with the 2 front
screws.

3.

Place a Decora® faceplate (not included) and secure with
the 2 front screws.

4.

Plug one (1) balun into the S-Video/stereo audio output of
the video source according to the color code of the RCA
connectors.

5.

Plug the second balun into the S-Video/Hi-Fi Wall Balun input of the video screen
or receiver at the remote end.

6.

Complete the connection between the two baluns, using standard Cat 5E/6 twisted
pair cable and connecting hardware, terminated on RJ45 plugs at both ends. Ensure
that there are no split pairs or taps.

7.

Power-on the audio-video equipment. Check the image quality and refer to the
troubleshooting table below if the image quality is unsatisfactory. The following
diagram shows a typical installation.

500038-WP-US
500038-WP-UK

Front view

Side view

Rear view

Troubleshooting

The following tables describe some of the symptoms, probable causes and possible
solutions in respect to the installation of the Stereo Hi-Fi Video Wall Balun:

Video Symptom

Probable Cause

Possible Solutions

No continuity in video
link

Verify cable continuity between pairs of
baluns.

Power off

Check power supplies of video equipment.

No video

Improper connection
and/or swapped pair

Check that baluns are connected to correct
video inputs and outputs.

Unusual colors

Reversed polarity

Check wiring and ensure straight-through
polarity

Background
pattern

EMI interference

Identify possible radiating frequency sources
(i.e., wireless LANs, switching power
supplies). Try to isolate them from the video
connection. Use shielded twisted pair grounded
at both ends.

Smearing

Exceeded distance

Verify cable grade. Use higher-grade cable if
necessary.

Exceeded distance

Verify cable grade. Use higher-grade cable if
necessary. Increase contrast on monitor.

Weak contrast

Unusual link attenuation

Verify cable distance using ohmmeter or cable
tester.

Image not stable

Defective link or
equipment

Verify video equipment interface integrity.

Horizontal bars
moving slowly

Substantial crosstalk
between multiple video
sources

Consecutively turn off other video sources to
determine which video source is the cause of
interference.

Snowy picture

Distance is near limit

Verify cable grade. Use higher-grade cable if
necessary. Reduce color intensity at monitor.

Audio Symptoms

Probable Causes

Possible Solutions

EMI interference

Check that wiring is not too close to
transformers and ballasts.

Poor audio quality

Split pair

Ensure that the UTP pairs are not split and that
each pair of wires is twisted.

No power

Check your audio system for power.

Open circuit

Check wiring to ensure continuity

No audio

Defective balun

Change S-Video/Hi-Fi Baluns for another pair.

Audio phase
cancellation

Reversed wires

Check for straight-through wiring.

Audio weak

Distance specifications
exceeded

Check DC loop resistance and verify if distance
spec is exceeded. Reduce cable length or
eliminate high-loss components.

If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).