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Troubleshooting – Muxlab MonoPro™ XLR User Manual

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4. Loosen the cable strain relief nut and feed the Cat5 cable through the opening

into the adapter.

5. Strip back about 1” of the cable jacket and expose about ¼” of copper wire at

the end of the appropriate wires.

6. Connect the UTP wires to the screw terminal blocks, respecting the wiring

polarity. If STP is used, connect the drain wire to the Ground terminal.

7. Tighten the cable strain relief nut at the end of the adapter.

8. Plug the MonoPro™ XLR into the XLR3 connector of the audio source

equipment.

9. Repeat steps 4 to 6 for the MonoPro XLR at the receiver side.

10. Plug the second MonoPro™ XLR into the XLR3 connector of the audio

receiver equipment at the remote side.

11. Complete the connection between the two adapters, using standard UTP cable,

connector blocks and modular wall outlets as required. The following diagram
shows a typical connection.

12. Power-on the audio equipment and check the audio quality. The audio should

be clear within the maximum specified distances. The following diagram
shows a typical application.

Troubleshooting

The following table describes some of the symptoms, probable causes and possible
solutions in regard to the installation of the MonoPro XLR Balun. If you still
cannot diagnose the problem, please call MuxLab Customer Technical Support at
877-689-5228 (toll-free in North America) or +1 514-905-0588 (International).

Symptom

Probable Causes

Possible Solutions

Poor audio quality 1. EMI interference.

Check that wiring is not too close to
transformers and ballasts. Use STP if
necessary.

2. Split pair

Check if the UTP pairs are split and
correct. Each signal pair must be
twisted.

No audio

1. Power-off.

Check power supply.

2. Open contact

Check wiring to ensure continuity

3. Defective balun

Change MonoPro™ XLR for another
pair.

Audio weak

1. Distance exceeded

Check DC loop resistance and verify if
distance spec is exceeded. Reduce cable
length or eliminate high-loss
components.

2. Lower grade UTP cable

is introducing high
signal losses.

Use signal repeater for extended
distance.

Replace cable by higher grade.

Missing digital
audio channels

1. Cabling problem

between the
decoder/amp and the
audio speakers.

Check audio speaker cabling.

Intermittent static
noise on one or
more digital audio
channels.

1. Distance exceeded or

unusual cable
attenuation

Check cable distance and cable grade.