Sony SVR-2000 - Manual (Page 79)

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C h a p t e r 6 T r o u b l e s h o o t i n g
Customer Support
When you have a question:
1. Use this chapter. It contains troubleshooting on the following topics:
Questions About the Recorder’s Phone Calls . . . . . . . . . . . . . 73
Questions about Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Questions About Live TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Questions About Recording Programs. . . . . . . . . . . . . . . . . . . 83
Questions About Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Questions About Parental Controls . . . . . . . . . . . . . . . . . . . . . 91
Questions About Audio/Video . . . . . . . . . . . . . . . . . . . . . . . . . 92
Questions About the TiVo Service . . . . . . . . . . . . . . . . . . . . . . 94
2. Use online support. Go to the Customer Support section of www.tivo.com. You’ll
find online customer support on a number of topics, including setting up IR control
and troubleshooting your phone connection.
3. Use the troubleshooting screens on your recorder. On your recorder, go to TiVo
Central, then Messages & Setup, then Troubleshooting. You will find troubleshooting
screens for Parental Controls, your phone connection, and your channels.
4. Call Customer Support. Refer to the Installation Guide for Customer Support contact
infomation, and give us a call.