Sony DSC-W200 - Manual (Page 109)

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Troubleshooting
Your computer does not recognize your camera.
• Turn on the camera.
• When the battery level is low, install the charged battery pack or use the AC adaptor (not
supplied) (page 81).
• Set [USB Connect] to [Mass Storage] (page 67).
• Use the cable for multi-use terminal (supplied) (page 82).
• Disconnect the cable for multi-use terminal from both the computer and the camera, and
connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 82).
• The software (supplied) is not installed. Install the software (page 80).
• Your computer does not properly recognize the device because you connected the camera and
your computer with the cable for multi-use terminal before you install the software (supplied).
Delete the erroneously recognized device from your computer, then install the USB driver
(see the next item).
The “Removable disk” icon does not appear on the computer screen when you
connect your computer to the camera.
• Follow the procedure below to install the USB driver again. The following procedure is for a
Windows computer.
1 Right-click [My Computer] to display the menu, then click [Properties].
The “System Properties” screen appears.
2 Click [Hardware] t [Device Manager].
The “Device Manager” appears.
3 Right-click [ Sony DSC], then click [Uninstall] t [OK].
The device is deleted.
4 Install the software (page 80).
A USB driver is also installed.
You cannot copy images.
• Connect the camera and your computer correctly making a USB connection (page 82).
• Follow the designated copy procedure for your OS (pages 82 and 95).
• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
your camera (page 62).
After making a USB connection, “Picture Motion Browser” does not start
automatically.
• Start “Media Check Tool” (page 88).
• Make the USB connection after the computer is turned on (page 82).