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Troubleshooting – frequently asked questions – Sony PEG-N760C User Manual

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213

Chapter6

Additional information

I tried to perform a local HotSync operation, but it did not
complete successfully.

Try each of these in turn:

, Make sure that HotSync Manager is running. If HotSync Manager is

running, exit, and then restart it.

, Make sure that Local USB is selected in the HotSync Manager menu

or the Palm Desktop for CLIÉ software menu.

, Check that the cradle is properly connected to the USB connector of

your computer.

, Read the HotSync Log for the user account for which you are

performing a HotSync operation.

, Make sure that your CLIÉ handheld is seated in the cradle correctly.

, Make sure that the gold-plated connectors on the cradle and your

CLIÉ handheld are clean. Use a pencil eraser to clean them.

I cannot perform a HotSync operation via modem.

Check the following on your computer:

, Make sure that your computer is turned on and that it does not shut

down automatically as part of an energy-saving feature.

, Make sure that the modem connected to your computer is turned on

and is connected to the outgoing phone line.

, Make sure that Modem is selected in the HotSync Manager menu.

, Make sure that the modem you are using with your CLIÉ handheld

has an on-off switch. Your CLIÉ handheld cannot “wake up” a
modem that has an auto-off feature.

, Make sure that the modem is connected properly to a serial port on

your computer and it is connected to an incoming phone line.

, Confirm that the Setup String in the Setup dialog box configures

your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String.

Troubleshooting – Frequently Asked Questions

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