Recovery is the process of restoring the built-in storage device back to its original
factory condition. Refresh is the process of reinstalling the operating system with
the main settings and personal data retained.
Refresh your VAIO computer first if the computer becomes unstable. If the
problem persists, recover the computer.
There are two ways to recover the computer:

From Recovery Media

From the recovery area

Note

The 64 GB or 128 GB SSD equipped models do not support the refresh function.
If you check the capacity of the SSD, press the ASSIST button while your VAIO
computer is off to display the VAIO Care Rescue Mode screen, and select
Start BIOS setup.

When do I have to perform recovery or refresh?

If your VAIO computer has become unstable

If your VAIO computer has been infected with a computer virus

If your VAIO computer is experiencing problems which cannot be solved
through troubleshooting

If you have formatted the C: drive by mistake

Which apps should I use to recover or refresh my VAIO computer
or create Recovery Media?

Use the following apps.

VAIO Care

Creating Recovery Media
Checking your computer hardware

VAIO Care (Rescue Mode) : Recover or maintain your system

Recovering your VAIO computer
Rescuing (backing up) your data
Erasing all the data on your built-in storage device

Windows Recovery Environment (Windows RE)

Refresh

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This manual is related to the following products:

SVE14A35CXH SVE14A37CXH