Aastra Telecom 9120 - Manual (Page 36)

33
Troubleshooting
Troubleshooting
The display is in the alternate language.
You can change to another language by pressing I and V , then pressing * .
Press V until the desired language is displayed and then press
*
to set the language.
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers can be no longer than 24 digits and names
can be no longer than 16 characters.
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is plugged in to a working electrical outlet.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the
receiver volume is high enough.
The power is out and the display is blank.
The 9120 still operates as a regular telephone during a power failure. You can dial
using the dial pad and you can receive calls, but the other keys and the display do not
operate until the power is restored. Only Line 1 works in this situation.
The display works but you can’t hear dial tone.
Your telephone lines may be wired differently from the telephone jack. To have a
service person correct the wiring, contact your local telephone company.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the
telephone. See the illustration on page 7.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and
cannot be erased or reprogrammed.
Callers are not identiÞed on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may
not have a Calling Line IdentiÞcation † service. To subscribe, contact your local
telephone company.
The Callers List is empty.
Until you subscribe to Calling Line IdentiÞcation †† service, your telephone does not
record incoming calls. Also, the Call Log option may be set to log no calls. See
page 18 for information.
I cannot dial a number in the callers list.
The caller may have an unknown number.
I have only one line connected to my phone, and I keep getting the message
Check line cord.
Check that the line cord is connected to a jack.
† This service may have a different name in your area. Contact your telephone company for information.
†† This service may have a different name in your area. Contact your telephone company for information.