Aastra Telecom 53I - Manual (Page 5)

RN-001029-00, Rev 03, Release 2.1 v
Contents
Automatic Call Distribution (ACD) Support for Sylantro Servers ............................... 65
Configuring ACD Softkeys Using Configuration Files (55i, 57i, 57i CT) ............. 67
Configuring ACD Programmable Keys Using Configuration Files (53i, 55i)....... 72
Configuring ACD Expansion Keys Using Configuration Files
(53i, 55i, 57i, and 57i CT) ................................................................................... 73
Configuring ACD Softkeys/Programmable Keys/Expansion Module Keys
Using the Aastra Web UI .................................................................................... 74
Configuring ACD Auto-Available Timer Using Configuration Files ..................... 76
Configuring ACD Auto-Available Timer Using the Web UI ................................. 77
Using the ACD Feature on your IP Phone.......................................................... 78
Logging In To a Phone Queue (53i) .................................................................... 82
Incoming/Outgoing Intercom with Auto-Answer and Barge-In for 53i IP Phone ....... 83
Outgoing Intercom Calls ..................................................................................... 83
Incoming Intercom Calls ..................................................................................... 84
Configuring Intercom, Auto-Answer, and Barge-In via the Configuration Files .. 85
Missed Call Summary Subscription .......................................................................... 92
Configuring Missed Call Summary Subscription using the Configuration Files .. 93
Configuring Missed Call Summary Subscription using the Aastra Web UI......... 96
Message Waiting Indicator on Single or All Lines ..................................................... 98
Configuring MWI using the Configuration Files .................................................. 98
Configuring MWI using the Aastra Web UI ......................................................... 99
Support For “Delay” before Auto-Answer................................................................ 100
SIP Asserted Identity for Sylantro Servers .............................................................. 101
“Whitelist” Proxy Support for Sylantro Servers ........................................................ 102
Configuring Whitelist Proxy Support Using Configuration Files ........................ 102
Configuring Whitelist Proxy Support Using the Aastra Web UI ........................ 103
BLA Support for Third Party Registration ................................................................ 104
Broadsoft Interoperability Features ........................................................................... 106
“Hold” Feature Enhancement for Broadsoft Servers ............................................... 106
Centralized Conferencing for Broadsoft Servers ..................................................... 106
Support for the SIP “UPDATE” Message ................................................................ 106
Support for SIP Server Blacklist.............................................................................. 106
Configuring a SIP Server Blacklist Using the Configuration Files .................... 107
Configuring a Server Blacklist Using the Aastra Web UI .................................. 108