Contacting allied telesis, Online support, Email and telephone support – Allied Telesis AT-S63 User Manual
Page 26: Returning products, Sales or corporate information, Management software updates
Preface
26
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base: . You can use the
Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesis web site:
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesis Technical Support
through our web site.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site: . To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
Management
Software Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
Allied Telesis web site:
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the Allied Telesis FTP server asks you to log in, enter “anonymous” for
the user name and your email address for the password.