Samsung HW-H600-ZA - Manual (Page 21)

21
ENG
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?  Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?  Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
 Press the Mute button to cancel the function.
 Adjust the volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and
main unit too far?
 Replace with new batteries.
 Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV MODE and connect again.
 TV SoundConnect is supported by some
Samsung TVs released after 2012. Check your TV
to see if it supports TV SoundConnect.
 Update your TV with the latest firmware.
 Contact the Samsung call center.
 Press and hold the ► button for 5 seconds to
reset the TV SoundConnect connection.