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Customer service, Repair order and advice on faults – Siemens KU15LA65 User Manual

Page 33

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Customer service

Your local customer service can be
found in the telephone directory or in the
customer-service index. Please provide
customer service with the appliance
product number (E-Nr.) and production
number (FD).
These specifications can be found on
the rating plate. Fig. .
To prevent unnecessary call-outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.

Repair order and advice

on faults

Contact information for all countries can
be found on the enclosed customer
service list.

Fault

Possible cause

Remedial action

The refrigerating unit
is switching on more
frequently and for
longer.

Appliance opened
frequently.

Do not open the appliance
unnecessarily.

The ventilation
openings have been
covered.

Remove obstacles.

Large quantities of
fresh food are being
frozen.

Do not exceed max. freezing
capacity.

The frozen food is
thawing.

The ambient
temperature is below
+16° C. The
refrigeration unit is
starting less
frequently.

Increase the ambient temperature
(above +16° C).
Fig. 2/B Appliances with room
temperature switch: To switch on,
press the room temperature switch.
Red mark becomes visible. The light
inside the appliance is lit at a
reduced luminosity.

GB

0844 8928999

Calls from a BT
landline will be
charged at up
to 3 pence per
minute. A call
set-up fee of up
to 6 pence may
apply.

IE

01450 2655

US

866 447 4363

toll-free