Error conditions – Telenav for Sprint Supported Devices: v5.5 for BlackBerry 8830, 8330, 8130 User Manual

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17. Error Conditions

Account cancelled

You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Care at
1-888-353-6284.

Account not found

You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Support at
1-888-353-6284.

GPS signal weak, Cannot get GPS signal, or No GPS data

Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.

Invalid login

Your PIN is a 4-digit number that you assign. If you forgot your PIN, contact TeleNav GPS Navigator Customer Care at
1-888-353-6284.

Low battery

The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used TeleNav for around 4 hours before it became necessary to connect the charging cable. If you get
a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a while for
the battery to become sufficiently charged so that the GPS receiver will work.

Password needs 4 digits

You must provide a four digit personal identification number (PIN) to log into TeleNav GPS Navigator.

Please input password

You must provide a four digit personal identification number (PIN) to log into TeleNav GPS Navigator.

Network signal weak

If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.

TeleNav GPS Navigator encountered an error

TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In
this case, try to use a nearby address.

TeleNav GPS Navigator not available

If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator server
outage.

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