Telenav for Verizon Supported Devices: v5.1 for BlackBerry Storm - Manual (Page 53)

GPS signal weak or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please
note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal.
Invalid login
Your account number is your 10-digit mobile phone number beginning with area code. Your PIN is a 4-digit number
that you assign.
If you forgot your PIN, contact TeleNav GPS Navigator Customer Care at 1-888-353-6284.
Low Battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged
standard battery, we have used TeleNav for around 4 hours before it became necessary to connect the charging
cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may
need to wait a while for the battery to become sufficiently charged so that the GPS receiver will work.
Password needs 4 digits
You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into
TeleNav GPS Navigator.
Please input password
You must provide a four digit personal identification number (PIN) along with your mobile telephone number to log
into TeleNav GPS Navigator.
Network Signal Weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires
network access again.
TeleNav GPS Navigator encountered an error
TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.
TeleNav GPS Navigator not available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator
server outage.
Trial expired
The trial period for your account has expired.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.
Unable to login
Someone may be fraudulently using your account. You will need to change your PIN and attempt to log in again.
© TELENAV, INC. 2003-2009 PAGE 53 OF 56