HP Vectra VLi8 - Manual (Page 21)

English 17
2 Basic Problem Solving
If Your PC Has a Hardware Problem
1. For more information on the Setup program, refer to the Troubleshooting and Upgrade Guide, available on the HP Web at
www.hp.com/go/vectrasupport .
The Keyboard Doesn’t Work...
Have you checked that... How
The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the PC. Color coding is used
for easy matching.
The keyboard is clean and no keys are stuck down. Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective. Either replace the keyboard by a known working unit or try the keyboard with
another PC.
You are using the correct driver. If you are using HP’s multimedia keyboard,
ensure that the correct driver is installed. This driver is provided with all
Windows NT 4.0 and Windows 95 preloaded systems. Download the latest driver from HP’s Web at:
www.hp.com/go/vectrasupport
If the PC starts but you still have a problem... Run DiagTools. See page 18.
The Mouse Doesn’t Work...
Have you checked that... How
The mouse cable is correctly connected. 1 Switch off the PC.
2 Plug the cable into the correct connector on the back of the
PC. Color coding is used for easy matching.
You are using the correct driver. If you are using HP’s enhanced mouse, ensure that the
correct driver is installed. This driver is provided with all Windows NT 4.0 and Windows 95
preloaded systems. Download the latest driver from HP’s Web at:
www.hp.com/go/vectrasupport
The mouse is clean. Clean the mouse ball as shown below.
The mouse itself is not defective. Replace the mouse by a known working unit or try the
mouse with another PC.
If the PC starts but you still have a problem... Run DiagTools. See page 18.
The Power-On Self Test Displays an Error
Have you checked... How
Your Setup program settings. 1 Turn on or restart your PC.
2 When the message F2 Setup appears, press the F2 key. 1
Your PC’s Summary Screen Turn on or restart your PC. When the message F2 Setup appears, press Esc . Then, press
Pause to keep the Summary Screen displayed. Press any key to continue.
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