HP SmartStart-Software - Manual (Page 25)

Technical support 25
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage ( http://www.hp.com/service_locator ).
• In other locations, see the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html ).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html ). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com ).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html ).
Free automated customer support services
The following sites offer troubleshooting information, compatibility notes, and software upgrades
(including Softpaqs and drivers).
HP Worldwide Web Server