HP Photosmart Pro B8353 Printer - Manual (Page 7)

Information tab ................................................................................................................................... 76
HP Instant Support ............................................................................................................ 76
Security and privacy .......................................................................................................... 77
To gain access to HP Instant Support ............................................................................... 77
myPrintMileage .................................................................................................................. 77
How Do I... ......................................................................................................................... 78
Printer Services tab ............................................................................................................................ 80
Using the HP Printer Utility (Macintosh) ............................................................................................. 81
Viewing the HP Printer Utility panels ................................................................................. 81
6 Troubleshooting
Troubleshooting tips and resources ................................................................................................... 84
General troubleshooting tips .............................................................................................................. 85
Printing a demo page ......................................................................................................................... 86
Printing a diagnostics page ................................................................................................................ 87
Resolving printing problems ............................................................................................................... 88
Printer shuts down unexpectedly ....................................................................................... 88
Check power and power connections ............................................................... 88
Check printer vents ........................................................................................... 88
All printer lights are blinking ............................................................................................... 88
A non-recoverable error has occurred. ............................................................. 88
Printer is not responding (nothing prints) ........................................................................... 88
Check printer setup ........................................................................................... 88
Check the print cartridge initialization ............................................................... 88
Check the printer software installation .............................................................. 88
Check cable connections .................................................................................. 88
Check printer setup for network environment ................................................... 89
Check any personal firewall software installed on the computer ...................... 89
Printer does not accept a print cartridge ............................................................................ 89
Print cartridge does not fit the printer ................................................................ 89
Printer does not recognize the print cartridge ................................................... 89
Clean the print cartridge contacts ..................................................................... 89
The printer is rejecting the pen .......................................................................................... 90
Printer takes a long time to print ........................................................................................ 91
Check the system configuration ........................................................................ 91
Verify the number of software programs running on the computer ................... 91
Check the printer software settings ................................................................... 91
A large file is printing ......................................................................................... 91
The printer may be in Ink-backup Printing Mode .............................................. 91
Blank page printed ............................................................................................................. 92
Check for empty print cartridges ....................................................................... 92
The protective tape on the print cartridge nozzle has not been removed. ........ 92
Check media settings ........................................................................................ 92
Something on the page is missing or incorrect .................................................................. 92
Check margin settings ....................................................................................... 92
The printer may be in Ink-backup Printing Mode .............................................. 92
Verify the ink levels of the print cartridges ........................................................ 92
The print cartridges may need to be cleaned .................................................... 92
Check color print settings .................................................................................. 92
Check the print location and length of USB cable ............................................. 93
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