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Troubleshooting – HP SmartStart-Software User Manual

Page 22

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Troubleshooting 22

Troubleshooting

Troubleshooting installation of PSP for Microsoft
Windows

You might encounter the following issues with the Microsoft® Windows® PSPs.

How do I set the rules for Windows® Firewall and Security Policy?

When the Windows® Security Alert dialog box appears, click Unblock, and then select your firewall
settings as follows:

a.

Click Start>Control Panel>Administrative Tools>Windows Firewall with Advanced
Security>Inbound Rules>Remote Administration (NP-IN).

b.

Select Enabled, and then select Allow the connections.

The Insight Management Agents failed to install while upgrading from Windows Server® 2003 to

Windows Server® 2008.
Microsoft® recommends that you remove all software from the system before upgrading from
Windows Server® 2003 to Windows Server® 2008. If you leave software applications on the

system during the upgrade process, Microsoft® does not guarantee the stability of the operating
system or the software after the upgrade is complete.