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HP StorageWorks XP Data Integrity Check XP Software User Manual

Page 28

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The following table lists common problems and solutions for encryption features.

Action

Problem

Make sure that:

Cannot use the EDKA feature to back up or restore a key.

The DKA Encryption software license is valid and
installed.

You have the Security Administrator (View & Modify)
role.

If you backup and restore data encryption license keys
with a key management server, the connection to the
key management server is available.

Make sure that:

Cannot create or delete data encryption license keys.

The DKA Encryption software license is valid and
installed.

You have the Security Administrator (View & Modify)
role.

Make sure that:

Cannot enable encryption for a parity group.

The DKA Encryption software license is valid and
installed.

All LDEVs in the parity group are in the blocked status.

Make sure that all LDEVs in the parity group are in the
blocked status.

Cannot disable encryption for a parity group.

Make sure that:

Cannot restore a data encryption license key.

The DKA Encryption software license is valid and
installed.

You have the Security Administrator (View & Modify)
role.

If you backup and restore data encryption license keys
with a key management server, the connection to the
key management server is available.

Check the following key management server connection
settings:

Server configuration test failed.

Host name

Port number

Client certificate file

Root certificate file

If the communication failure is due to the length of time to
connect to the server, try changing these settings:

Timeout

Retry interval

Number of retries

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Troubleshooting

This manual is related to the following products: