HP PSC 1510xi All-in-One Printer User Manual

Page 61

During a normal installation of the HP All-in-One software, the following things occur:
●

The HP All-in-One CD-ROM runs automatically

●

The software installs

●

Files are copied to your hard drive

●

You are requested to plug in the HP All-in-One

●

A green OK and check mark appear on an installation wizard screen

●

You are requested to restart your computer (most systems)

●

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To
check the installation on a Windows computer, verify the following:
●

Start the

HP Director

(or

HP Solution Center

) and check to make sure the

following icons appear:

Scan Picture

Scan Document

, and

HP Image Zone

For information on starting

HP Director

(or

HP Solution Center

), see the

onscreen

HP Image Zone Help

that came with your software. If the icons do not

appear immediately, you might need to wait a few minutes for the HP All-in-One
to connect to your computer. Otherwise, see

Some of the icons are missing in the

HP Director (or HP Solution Center)

●

Open the

Printers

dialog box and check to see that the HP All-in-One is listed.

●

Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not

assigned to drive letter D, enter the appropriate drive letter), and then click

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the

software. Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.
Do the following:
1.

Verify that the control panel overlay is firmly attached, and then unplug the
HP All-in-One and then plug it in again.

Verify that the USB and power cables are plugged in.

Chapter 12

HP PSC 1500 All-in-One series

Troubleshooting

information