Support process, Hp support by phone, Phone support period – HP Officejet Pro K8600 Printer User Manual
Page 86: Telephone support numbers, Placing a call, After the phone support period
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Printer.
2. Visit the HP online support Web site at
available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the HP Printer
•
Valuable HP Printer and troubleshooting information for common problems
•
Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP Printer
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
•
•
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle East, and
Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers,
.
Placing a call
Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide
the following information:
•
Model number (located on the label on the front of the HP Printer)
•
Serial number (located on the back or bottom of the HP Printer)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, HP Printer was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site:
. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Appendix B
82
Support and warranty